Return Policy

Lost, Stolen, or Damaged Items

While we strive to ensure every order arrives in perfect condition, external factors during transit can sometimes result in issues. For added peace of mind, we highly recommend purchasing Route Package Protection, which is automatically pre-selected at checkout.

Why Use Route Shipping Protection?

  • Coverage: Route allows you to claim a refund or replacement if your order is lost, stolen, or damaged during transit.
  • What’s Covered?: "Lost" includes packages with no tracking updates for more than 7 days. Stolen or damaged items are also fully covered.
  • Easy Claims: To file a claim, visit Route Claims Center. Claims must be filed within 15 days of the delivery date.

If you choose not to purchase Route, we will do everything we reasonably can to assist with tracking down lost packages or resolving issues, but we cannot guarantee replacements or refunds for items lost or damaged in transit.

Our Commitment to Customer Satisfaction

We are committed to ensuring every customer has a positive experience with Chelan Ranch. While some factors, such as carrier delays or extreme weather, are beyond our control, we will always do our best to make things right.

  • If you are unhappy with your order for any reason, contact us at support@chelanranch.com.
  • Please provide your order number and any relevant details, including photos if applicable, so we can address your concern quickly and effectively.
  • For seasonal products, such as fresh fruit, please inspect your items upon receipt and notify us of any issues within 48 hours of delivery.

Important Notes on Perishable Items

Fresh fruit is a delicate product and may be impacted by shipping conditions. While we take every precaution to ensure it arrives in excellent condition, we encourage customers concerned about extreme hot or cold temperatures to purchase Route shipping protection for added peace of mind.

Shipping Information

We take pride in ensuring your order is processed and shipped with care. Please allow up to 48 hours for us to process, package, and ship your order. This timeline does not include shipping transit times, which vary depending on the shipping method selected at checkout.

  • Seasonal Delays or Exceptions: During high-demand periods, preorders, or unexpected volume surges, processing times may be extended. We will always communicate these exceptions clearly on this page or in individual product descriptions.
  • Shipping Times: The shipping method you choose reflects the estimated transit time within the mail system after your order has left our facility. Please note that once the order is handed off to the carrier, we cannot control delays caused by weather, high-volume periods, or carrier logistics.

If you have questions about your order, don’t hesitate to reach out to us—we’re here to help!