We're excited to offer you free ground shipping or discounted 2-3 day shipping rates (based on recipient location). We'll focus on providing you the best fruit and let UPS, our preferred shipping partner focus on delivering our products to you when you want it. If your order arrives damaged please send us a description along with a photo and we will file a claim with UPS. If you purchased Route Package Protection with your order, we encourage you to begin your refund claim through Route, as it provides a very quick and easy refund process!